Case Study: Leader in Matrix Environment

Getting things done in a large, complex medical institution is a big challenge, especially when a healthcare professional must rely solely on influence management, rather than direct authority. Eileen and the client worked together to break down the complex web of decision-makers and stakeholders into manageable components.

Each element was analyzed and methods were developed to help the leader interact with each group. By focusing on the interests of others and using influence more effectively, the professional became a stronger collaborator. Projects moved forward more readily, and desired results were achieved.