Case Study: Newly Minted Change Agent

An administrator of a large-scale healthcare facility was moving to an innovative model for providing patient services. The executive worked with Eileen on leadership and team building skills, as well as on designing a process for fostering required cultural and operational changes.

In a series of planning sessions, the senior management team identified the challenges and options for the new service delivery model. By the end of the coaching engagement, the administrator had fully embraced the transformational leader role and set the foundation for needed changes.